You Said, We Did

You told us how we could make moving into a Stonewater home quicker?

By matt_smart | June 1, 2017

I recently emailed users of the customer hubb to get your ideas about what changes…

Customer Commitments March 2024

Welcome to our latest Customer Commitments blog, where we give you a snapshot of …
Learning from complaints – March 2024

As you may know from previous learning from complaints blogs, we’re at a critical …
Customer Commitments November 2023

In our last Customer Commitments blog we told you that, like many other housing …
Learning from complaints – November 2023

As you’ll know from some of our previous Learning from Complaints blogs, we, much …
Scrutiny Report Launch 2023

Our Scrutiny Panel has had another busy year, helping us to review and shape …
Learning from complaints – September 2023

It’s been another busy period for us when it comes to dealing with complaints, …
Customer Commitments Q1 2023-24

As you’ll see from the infographic below, we’ve had a challenging few months when …
Learning from complaints – Q1 2023-24

When you make a complaint, it’s really important that as well as doing what …
We Need Your Help – Good Neighbourhood Management Policy

We’ve recently worked with engaged customers along with the Scrutiny Panel on a new …
Customer commitments – Q4 2022/23

So that we can keep you up to date about how we’re performing in …
Learning from complaints – January-March 2023

The cost-of-living crisis and economic uncertainties is putting a huge strain on all of …
Customer Commitments Q3 2022/23

We want to make sure our services meet your expectations. We share our customer …
Scrutiny Panel 2022 Look Ahead

Looking forward to an active year Welcome to 2022 from your volunteer Scrutiny Panel …
Our Customer Commitments

As a responsible social landlord that believes what matters to our customers, matters to …
Scrutiny Panel 2021 Round Up

Click here to read our ASB Noise Nuisance Review and the recently finalised Responsive …